New equipment can be a headache. We’re here to guide you through the process.
Westpeak Mobility provides comprehensive evaluations for Custom Rehabilitative and mobility equipment for individuals with complex needs. During an evaluation, a thorough assessment will be performed. This will include all of the necessary anatomical measurements as well as the functional goals of both patient and the clinical team. Using a team approach allows Westpeak Mobility to facilitate clinical outcomes that are medically appropriate as well as meeting the personal goals that are important to the Patient. The smallest detail can make a big difference when it comes to selecting the correct equipment.
Our Process
The Process for obtaining new equipment can be cumbersome. Westpeak Mobility can help guide you through the process and help you to feel comfortable with each step. The process for obtaining new equipment is as follows.
Contact
If you would like to start the process, give us a call and we would love to get things moving for you. A member of your medical team can also send us a referral. During the early steps of the order we gather required information to verify insurance coverage, get you start with needed paperwork and establish other key individuals as part of the process.
Evaluation
An Assistive Technology Professional (ATP) will meet with you at our office our in your home. A therapist will most likely need to be a part of this appointment. As a team, will will take an in-depth look at what the mobility challenges are and the equipment options that we feel can help address those challenges. We will typically try several options and discuss the pros and cons of each piece of equipment. Usually the culminating event of this appointment is picking your color. (Yes, Pink is an option.)
Quote & Spec
The ATP will work with a variety of different manufactures to obtain quotes in order to configure your custom equipment. After we have have obtained all of the quotes, we enter everything into our system and send it off to our admin team.
Physician Sign-Off
Westpeak Mobility will coordinate all needed medical documentation based on the payer guidelines. We will contact other members of the medical team to obtain the necessary reports, prescriptions and letters are are required by the insurance company in order to get an approval. Once we have everything gathered, we send a final packet to the physicians office for final signed concurrence.
Obtain Insurance Authorization
Westpeak Mobility will submit the obtained documentation to the insurance company for authorization of the equipment. Sometimes they respond with a request for additional information. We will work though their questions until we have a final authorization.
Place Order
Once approved, we will order the equipment from the manufactures. After everything is received we will assemble the various components and test to make sure everything meets our quality standards.
Delivery
After the equipment is assembled and has passed inspection, a team member will contact you to schedule the delivery. During the delivery, the ATP will ensure that the equipment is properly fit and will instruct the patient on how to safely use the equipment. Delivery typically happens 30-45 days after the completion of the evaluation.
Our commitment to you doesn't end after delivery.
Delivery day is not that last you will hear from us. We are here to support you throughout the life of the equipment and beyond. We will call you 30 days after delivery to make sure everything is still working as promised. You will also hear from us annually to make sure you are staying up on maintenance. Our commitment to excellence extends far beyond initial equipment provision. You are now family and we look forward to remaining in